Refund policy
At EssentialMart, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how you can return products, request refunds, and the conditions that apply.
1. Eligibility for Returns
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Items must be returned within 30 days of delivery.
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Products must be unused, unopened, and in their original packaging.
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Some items may be non-returnable, including perishable goods, gift cards, and downloadable products.
2. Return Process
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Contact us at Altumash4@gmail.com with your order number, product name, and reason for return.
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We will provide instructions for returning the item.
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Ship the item securely to the provided return address. We recommend using a trackable shipping service.
3. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to the original payment method within 7–10 business days.
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Shipping costs are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
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If you received a defective or incorrect item, we will replace it at no extra cost.
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Contact us within 14 days of receiving the item to arrange an exchange.
5. Damaged or Defective Items
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If your item arrives damaged or defective, please notify us immediately at Altumash4@gmail.com with photos of the damage.
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We will provide instructions for a replacement or full refund.
6. Contact Information
For any questions about returns, refunds, or exchanges, please contact:
EssentialMart
Email: Altumash4@gmail.com